Exchange & Return Policy

At JQWENTION, we strive to provide high-quality products and excellent customer service.

Due to the limited nature of our collections, we only accept returns under the following circumstances:

The item arrives damaged or defective.
You receive the wrong item.
The item is unavailable after your order has been placed.

We do not accept returns or refunds for:

Change of mind.
Incorrect size selection.
Normal wear and tear.
Minor differences in color due to lighting or monitor settings.

Exchanges

We currently offer exchanges for eligible items.

To request an exchange, please contact us at business@jqwention.shop within 72 hours of receiving your package.

Exchange requests are subject to product availability.

Customers are responsible for all return shipping costs, exchange shipping fees, and any applicable customs duties or taxes.

Return & Exchange Conditions

Please inspect your order immediately after delivery.

To qualify for a return or exchange, the item must:

Be requested within 72 hours after delivery.
Be unworn, unwashed, and unused.
Have all original tags attached.
Be returned in its original packaging.
Show no signs of perfume, makeup stains, deodorant marks, pet hair, or any other damage caused after delivery.

Items that do not meet these requirements may be refused.

Pre-Order Items

Please note that pre-order items are made or prepared specifically for your order.

Estimated shipping dates are provided on each product page and may vary slightly due to production schedules.

Unless an item is defective or incorrectly shipped, pre-order items are not eligible for cancellation, return, or refund once the order has been placed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery.

Please include:

Your order number
Photos of the item
Photos of the packaging
A brief description of the issue

Our team will review your request and provide a suitable solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that processing times vary by payment provider and financial institution, and it may take several business days for the refund to appear in your account.

Shipping fees, customs duties, and taxes are non-refundable, unless the return is due to our error.